Your complete satisfaction with our products is our goal. Please take a few moments to let us know how we did.
Cherry Tree Design products are designed and handcrafted to become enduring family heirlooms. Should the shoji screen or door fail within the first year due to defects in workmanship or material (excluding normal wear, misuse, transit, accidents or exposure to extreme heat, cold, or humidity), we will either repair or replace it at our discretion.
All shoji screens & doors are warranted to meet or exceed industry standards defined by the AWI (Architectural Woodworkers Institute) for Custom Grade Solid Wood doors. Custom Shoji and Doors may have warranty limitations as indicated in the contract that directed the construction of your order. If the exact item is not available, an equivalent part or product will be provided.
We cannot warrant grain, color, texture or any other variations, which are characteristic of natural materials, such as wood, stone, mica, glass and paper products.
All mechanical devices used in conjunction with our shoji screens and doors, such as sliding and hinged hardware, are guaranteed for a period of one (1) year based on normal use by the original owner.
All custom built shoji & doors are non-returnable. This warranty does not apply to products sold as factory seconds.